Bash · Recipes

Label a JSON file and keep its ids

Label every ticket in a JSON array by kind and urgency. --field /body sends only the body. The id and the date stay in each record. Run it again, and the answers come from the answer cache with no request sent.

tickets.json, a file the script reads

[
  {
    "id": "T-101",
    "created": "2026-09-20",
    "body": "The login page rejects my new password after a reset."
  },
  {
    "id": "T-102",
    "created": "2026-09-21",
    "body": "The export button does nothing in Safari."
  },
  {
    "id": "T-103",
    "created": "2026-09-21",
    "body": "How do I add a second admin?"
  },
  {
    "id": "T-104",
    "created": "2026-09-22",
    "body": "The site has been down for our whole team since 9am."
  },
  {
    "id": "T-105",
    "created": "2026-09-22",
    "body": "I was billed twice in September."
  }
]

triage.json, a file the script reads

{
  "version": 1,
  "questions": {
    "kind": {
      "choose": "What kind of message is this?",
      "options": [
        "billing",
        "bug",
        "question"
      ]
    },
    "urgency": {
      "score": "How urgent is this?",
      "levels": [
        "Routine.",
        "Soon.",
        "Immediate."
      ]
    }
  }
}

Each ticket keeps its id and date, and gains a kind and an urgency from 0 to 2. The double bill in September is billing.

jq -c '.[]' tickets.json |
thinkthen annotate triage.json \
  --batch 1 \
  --jsonl \
  --field /body \
  --jobs 16 |
jq 'del(.body)'

Output

{
  "id": "T-101",
  "created": "2026-09-20",
  "kind": "bug",
  "urgency": 1.16
}
{
  "id": "T-102",
  "created": "2026-09-21",
  "kind": "bug",
  "urgency": 0.88
}
{
  "id": "T-103",
  "created": "2026-09-21",
  "kind": "question",
  "urgency": 0.01
}
{
  "id": "T-104",
  "created": "2026-09-22",
  "kind": "bug",
  "urgency": 1.99
}
{
  "id": "T-105",
  "created": "2026-09-22",
  "kind": "billing",
  "urgency": 0.77
}

exit 0

On GitHub: github.com/botassembly/thinkthen